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Email Fraud/Phishing

A rapidly growing form of internet email fraud is a practice known as phishing. Phishing refers to when perpetrators send fraudulent email messages requesting confidential information. The information then allows the perpetrator to gain access to the victim’s accounts and steal the victim’s identity.

At IronRock, we place a high priority on helping our customers protect their private information. Once notified of phishing attempts or efraud, we work with the appropriate authorities to shut down fraudulent web sites.

Protecting Yourself

If you receive an unsolicited email requesting personal information and it appears to be from IronRock, or has the IronRock logo, do not respond.

If IronRock does email you, always check the email address to ensure the email is sent from IronRock representatives will never ask for your login ID or password. If you ever have any doubts please call us at +1 (876) 656-8000 to confirm.

Only ever send card details to the secure mailbox:

IronRock encourages you to practice good security habits:

  • Change your password regularly.
  • Sign off the web site once you have completed a secure online session.
  • When your computer is not in use, shut it down or disconnect it from the Internet.
  • Only provide your ID and password when your browser indicates an encrypted connection. An encrypted connection is normally indicated by an https:// in your browser’s address bar in front of the address of the page you are viewing.

Reporting Fraudulent Activity

If you believe you are a victim of phishing:

  • Change your password.
  • Cancel any cards you believe to be compromised.
  • Monitor the activity in your account for a period of time.
  • Notify appropriate law enforcement agencies.
  • Report all suspicious contacts to the Financial Investigations Division (FID)


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