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Reporting Security Scams

Reporting security scams to the appropriate authorities is encouraged by IronRock to protect its customers. The following tips will help you avoid becoming a victim of scams activity.

Protect Yourself from Scams

Protect yourself from criminal activities. Here are tips to help you recognize, report and avoid falling victim to scams.

As society invents new ways to communicate and conduct business, consumers are targeted by scams through a variety of channels. Scam artists are getting more creative and sometimes use the names of large, reputable companies to make their scams convincing.

Consumers, including IronRock customers, can be randomly targeted by scam artists using our company name to lure their victims. IronRock is concerned about these scams, and whenever possible, we provide the information we receive about them to the proper authorities to help in their investigations.

Know This About IronRock

  • IronRock does not participate in lotteries or random mailings offering monetary prizes.
  • IronRock representatives will not contact customers by phone to demand emergency payment of premium for a policy that is about to lapse.
    • IronRock customers might occasionally receive a courtesy call from their agent. If you receive a call reminding you of an overdue payment, make sure it’s your personal IronRock agent’s office. If you’re suspicious, hang up and call the agent’s office back.
    • IronRock uses regular billing periods and regularly scheduled premium notices to notify customers of any amounts they owe.

IronRock may send additional notices by mail if a premium or other amount is overdue.

  • Do not provide your personal/private information – including information about your insurance policies, financial accounts, or credit cards – to any person unknown to you or with unverified credentials or connections to you.
  • Do not try to cash any unknown or unauthenticated checks, or otherwise accept any offer of money.
  • If the IronRock nameor logo is used in a communication and you are suspicious, call IronRock and we will help you determine whether what you received is authentic.
  • IronRock Customers:If you receive any communication that looks different from what you normally receive from your agent or IronRock, don’t hesitate to call your agent or an authorized company representative to report your suspicions.
  • If you are contacted by phone or in person, be wary of anyone who gives you only vague information about themselves or the entity they claim to represent. Ask questions. Try to get as much information as possible. If the caller gets nervous, gives sketchy or little information, or refuses to provide information, it is likely a scam.

Identify Scams

Scams take various forms. The most common we hear about are letters, emails or phone calls. Take the following, for example:

Scam example: You are notified you have won a lottery or other monetary prize.

  • A bogus check for a smaller amount is often included to cover “administrative costs,” taxes or fees. The check may:
    • Feature a corporate logo.
    • Appear to be signed by a company representative.
    • You may be given a claim number and asked to contact an “agent” or prize administrator to claim the rest of your “prize.”
    • In the case of a letter or email, scammers may use a IronRock or other well-known logo, or otherwise try to make it appear that the “contest” is sponsored by the company. They may try to make it appear as though a company executive has signed the letter or the check, even copying or forging his or her signature.

Consumer Tip

Watch carefully for hints that documents have been doctored:

  • Slight differences between the type size, color or font on different areas of a check.
  • Differences between the logo, company name or address on the letter or check, and an authentic one.
  • Misspellings or other obvious errors.

Scam example: You are told your insurance policy is about to lapse or be canceled due to unpaid premium.

  • The scammer asks for your credit card information in order to pay the necessary amount immediately to avoid cancellation or a lapse in coverage.

Consumer Tip

If you get a call reminding you of an overdue payment, make sure it’s your personal IronRock agent’s office calling. If you have any doubts, hang up and call your agent at a phone number you know is correct. Your IronRock agent’s first concern is that you and your personal information remain safe, so the agent’s office will be glad to receive your call.

Scam example: You get an authentic-looking bill indicating you are in “Past Due” status; but, you don’t remember the purchase or other transaction the bill is for.

Consumer Tip

If you don’t recognize the company name or remember buying the items on the bill, call the billing company to confirm the purchase.

“Unclaimed property assistance” is typically a scam.

You may get an offer to assist with retrieving unclaimed property for a nominal fee. This is most often a scam. 

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